Why can I get into my account with no problems when I use my computer, but I can’t access it on my phone/tablet?
If you are using a mobile device, you must use the FMH mobile app [...]
I had an e-mail address that was hacked into. I now have a new e-mail address and would like to use that to sign into the portal. What do I do?
Your account will need to be deleted by you or disconnected by us and [...]
I changed my e-mail address and tried logging into the portal. Why can’t I see my information?
You need to use the e-mail address you originally connected your portal account with. [...]
Why does my account have nothing showing?
Accounts that are not connected to Madelia Health do not show any health information [...]
I don’t remember my username or password. What do I do?
We do not store usernames and passwords. We are only able to tell you [...]
What do I do if I have concerns about the content of my records or there is incorrect information?
If you have any information in your portal account that is incorrect, please contact [...]
Can I request a prescription refill?
The portal does not support this function at this time. The best way to [...]
Can I make or change an appointment on the portal?
You can not request an appointment through our website. If you need to change [...]
Can I pay or view my bill through the portal?
Viewing or paying your bill through the portal isn’t an option at this time. [...]
Do I need to keep checking my portal to see when I get a reply from my provider?
When your provider’s office sends you a message, you will receive an email saying [...]
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