Follow My Health is a free, secure online resource that lets you access your health information 24 hours a day, seven days a week, from anywhere there is an internet connection. Follow My Health offers flexibility to contact your provider’s office or access your medical records when it’s convenient for you. Receive notices to your personal email account when there is important information available in your Follow My Health account.
With Follow My Health you can:
View your health history and personal health records online.
Get real-time health updates including medications, diagnoses and immunization records, as well as most lab results.
Email a question to your provider or care team through a secure messaging system.
Get clinic visit summaries.
Access your health information using any Android or Apple® mobile device
Follow My Health should not be used for urgent medical matters. Call your provider’s office or if it is an emergency, call 911 or visit your nearest hospital emergency department.
The portal does not support this function at this time. The best way to request a refill of a prescription is to call your pharmacy directly. Remember to allow 72 hours for your prescription request to be processed.
Do I need to keep checking my portal to see when I get a reply from my provider?Vision Design
Click on “Send a Message” at the top of your portal account or click on “Inbox” and then “Compose.” Either method will take you to the same screen where you can select your provider and send a message. Once you are finished, you will get a screen saying your message has been sent and you will be able to see that message in your outbox. Responses typically come back within 72 business hours. Messages are not monitored on the weekends.
You must fill out a patient portal sign-up form. This form is available at Madelia Health or it can be downloaded HERE. We need to be provided with a valid ID for verification purposes. Once you have presented a valid ID and filled out the portal sign-up form, an e-mail will be sent to the e-mail address that was provided on the form.
I changed my e-mail address and tried logging into the portal. Why can’t I see my information?Vision Design
You need to use the e-mail address you originally connected your portal account with. If you still have access to that e-mail address, you are able to create a connection to be able to sign in using the new email address from inside your portal account. Once you do that, you are able to use either method to sign into your portal.
I don’t remember my username or password. What do I do?Vision Design
We do not store usernames and passwords. We are only able to tell you what method you used to create your portal account. If you signed up using an existing account with Facebook, Google, Yahoo or Microsoft LiveID, your sign in is an e-mail address and the password for that e-mail address. If using the FMH Secure Login, the sign in is a username and password that you created for yourself. If you have the username, you can reset the password. If you are unsure of your login method, please contact Portal Support at (507) 642-5223 or email@example.com
I had an e-mail address that was hacked into. I now have a new e-mail address and would like to use that to sign into the portal. What do I do?Vision Design
Check your “junk” or “spam” folder as the e-mail from My Health can find its way into one of these folders. If you are still unable to find the e-mail, contact Portal Support at (507) 642-5223 or firstname.lastname@example.org and we can resend an invitation.
I want to add my children to my account. How do I do that?Vision Design
The Sign-Up Form will allow you to enter up to three children (referred to as Proxy1, Proxy2, Proxy3 on the form). If you want to add more than three children, simply fill out an additional form with information for the additional children. You will receive an e-mail invitation to get the children added to your account. Note: We can only set up the portal account for children under the age of 13. Madelia Health is prohibited by law to offer children ages 13-17 portal access. In Minnesota, there is a statute that allows minors ages 13-17 the right to direct their own care for situations like reproductive health and substance abuse. Parents are prohibited from the portal, to protect the child’s care information, which is protected under Minnesota law.
What do I do if I have concerns about the content of my records or there is incorrect information?Vision Design
If you are using a mobile device, you must use the FMH mobile app to go into your account by downloading the free app for your mobile device. Once the app is downloaded, you can log in to your account using the same method you would if you were using the computer.
Labs flow into your portal account as soon as your provider has signed off on them. Note: Labs that are ordered by an outside physician will not flow over to the portal because that physician is not part of Madelia Health.
Accounts that are not connected to Madelia Health do not show any health information in them. If you have previously connected an account, it’s possible you are logging in with an unconnected account which would be why there is no health information showing in this account. If you have not yet connected an account to Madelia Health, you will need to fill out a sign-up form and turn it in to us so we can issue you an e-mail invite for a connection.