We are excited to announce that for the third year in a row, Madelia Health was named one of the Top 20 Critical Access Hospitals in the United States for Patient Perspective. This was determined through surveys conducted by the Chartis Center for Rural Health and announced by the National Rural Health Association (NRHA). Madelia Health was the only southern Minnesota critical access hospital to be recognized in this category.
Madelia Health was recognized for achieving success in the Patient Perspective index, a rating of performance ranked across 10 metrics of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS (pronounced “H-caps”) is a survey instrument and data collection method for measuring patients’ perceptions of their hospital experience. The surveys are distributed and tabulated by the Chartis Group to produce comparable data that allows objective and meaningful comparisons between hospitals.
“Our team has spent immense time in training and development to ensure every caregiver is providing exceptional patient-centered care in a personalized way,” said Jake Redden, CEO. “This speaks volumes for the day-in and day-out dedication that our caregivers continue to bring the patients we are privileged to serve.”