If the concern has not been resolved satisfactorily by Madelia Health, the person is encouraged to file a written patient safety report with The Joint Commission
At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
By fax to 630.792.5636
By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Reports of patient safety concerns to The Joint Commission must include the health care organization’s name, street address, city and state. In the course of evaluating a report, The Joint Commission may share the information with the organization that is the subject of the report. Joint Commission policy forbids accredited organizations from taking retaliatory action against employees for having reported quality-of-care concerns to The Joint Commission.
Those who submit a patient safety concern to The Joint Commission can do so anonymously. As an alternative, they can confidentially provide their name and contact information. This enables The Joint Commission to contact them at a later time for more information if necessary and to confirm how the report is handled.